Freight & Delievery

FREIGHT WITHIN DENMARK

We ship all packages with GLS. The prices are as followed:

  • Delivery to Pakkeshop: DKK 35
  • Delivery to home address: DKK 60
  • Delivery to business address: DKK 60
  • Pickup in store: Free
  • If the purchase amount is more than DKK 499 the freight is free and we will send your package to a Pakkeshop.

Our store is located in central Copenhagen on the address: Naboløs 1, kld., 1206 København K.

If you choose to pickup your order in our store, please wait until you receive a confirmation email from us. We will send it as soon as your order is ready for pickup, normally the same day.

FREIGHT OUTSIDE OF DENMARK

We offer worldwide shipping. We ship all packages inside of EU with GLS and all packages outside of EU with Post Nord (The Danish Postal Service). The prices are as followed:

  • Sweden / Germany / Belgium / Netherlands / France: DKK 100 - (Free if order is above DKK 1500)
  • Other EU countries: DKK 150 - (Free if order is above DKK 1500)
  • Faroe Islands, Greenland, Iceland, Norway, Switzerland: DKK 300 - (Free if order is above DKK 2000)
  • The rest of the world: DKK 400

    DELIVERY

    Normally, we send your order within 1-3 working days. But we take reservations for extra busy times. We send all orders as a package with insurance, and all orders can therefore be tracked during shipment. We send you the tracking number by email.

    Please check your parcel as soon as you receive it. If it is damaged please let us know as soon as possible, so that we can claim it to the delivery company. We kindly ask for photo material og the damaged product (s) and also a description of the damaged. You can send it to shop@collagecph.dk.

    If you do not pick up your parcel and it is sent back to us, we will subtract the paid freight from your order, before we give you your money back for the products. If you want us to send the package again the extra freight is paid by you.

    We care about our planet and it is normal that your order will be delivered in a reused box, also the plastic and other package material is often reused.

    If you have any questions about the delivery of your order, please do not hesitate to write us at shop@collagecph.dk

    SOLD OUT PRODUCTS

    In case of sold out products, we will contact you by email and agree on whether you want to wait for the product to be in stock again, receive a similar product or remove the product from your order.